Refund policy

Returns & Exchanges Policy

Effective Date: July 7, 2026

At Leather In Your Life (LIYL), customer satisfaction is our priority. If you receive a damaged or defective product, we're here to help.

Eligibility for Returns & Exchanges

Returns or exchanges are accepted only if:

  • The item is damaged or defective upon delivery.

  • The issue is reported within 24 hours of receiving your order.

  • The product is unused, in its original condition, and returned with all original packaging and accessories (if applicable).

To process your request, clear photos or videos of the damaged item and its packaging may be required.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Change of mind.

  • Incorrect product selection by the customer.

  • Products that have been used, worn, altered, or damaged after delivery.

  • Requests made after the 24-hour reporting period.

Return & Exchange Process

  1. Contact our customer support within 24 hours of receiving your order.

  2. Provide your order number along with clear photos or videos of the issue.

  3. Our team will review your request and respond as soon as possible.

  4. If your request is approved, we will provide instructions for the return or exchange process.

Exchange Shipping Charges

  • If you are requesting an exchange for reasons other than a damaged or defective item, the customer is responsible for all shipping charges associated with the exchange.

  • If the exchange is approved due to a product that was damaged or incorrect upon arrival, Leather In Your Life (LIYL) will bear the shipping cost for the replacement.

Refunds

If a return is approved and a replacement is not available, a refund may be issued using the original payment method. Refund processing times may vary depending on your payment provider.

Contact Us

For any return or exchange requests, please contact us:

Email: leatherinyourlife@gmail.com

Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM